Coorie Braw Holiday Lettings Terms & Conditions

Dear Guest/s

We want you to have a great holiday and enjoy your time at Coorie Braw Holiday Lettings – so we’ve set the terms & conditions below to help make sure you do. 

Booking – The full cost of all bookings must be paid at least 4 weeks before the first day of the period you have booked unless otherwise agreed. If you have booked more than 4 weeks before the first day of the period which you want to book, you can choose to pay in full, or alternatively you can pay a deposit of a third of the total amount due. We will send you electronic confirmation of your booking. At this point, your booking will be confirmed and firm.

Unless otherwise agreed, if full payment is not received by the due date (i.e. 4 weeks before the first day of the period you have booked), your booking will be cancelled. Any deposit you have paid to Coorie Braw Holiday Lettings up to this point will be retained. The Owners will try to re-let the property you had booked. If the property is successfully re-let, your deposit will be refunded to you.

Unless otherwise agreed, bookings made less than 4 weeks before the start of the holiday must be paid in full when you make the booking – a deposit is insufficient. Unless otherwise agreed, bookings cannot be accepted from persons under the age of 21 years or parties where the majority of members are less than 21 years (except families or supervised groups).

Cancellation – Bookings that are cancelled 60 days or less from the arrival date cannot be guaranteed of a refund. If you cancel your booking, the Owners will try to re-let the property, if the property is successfully re-let, any monies you have paid will be refunded to you. Any change in holiday dates will be subject to the agreement of the Owners. If for reasons beyond their control, the Owners have to cancel arrangements made for the Hirer, the Owners will return to the Hirer any monies paid, whereupon the Owners’ liability will cease.

Exceptional circumstances – we are kind considerate people and where possible we will consider all exceptional circumstances.

Damage Waiver/Refundable Damage Deposit upon booking directly with Coorie Braw Holiday Lettings – when a damage deposit is paid, it is fully refundable after departure less any outstanding or additional charges and the cost of any damage incurred during your stay. Where the cost of any damage exceeds the security deposit paid, you agree to pay Coorie Braw Holiday Lettings the difference of any monies owed. Failure to do this will result in legal proceedings. The monies will be refunded by BACS transfer on the date of your departure following an inspection of the property by the Owners. Accidental damage deposit for Coorie Braw Cottage is £200. Where accidental damage exceeds the stated deposit amount, Coorie Braw holiday Lettings reserve the right to charge the difference directly to the guest. The damage waiver does not cover excess cleaning, deliberate or reckless damage, other charges payable in accordance with the booking terms e.g. smoking fine.

Arriving – access to the property will be from 4pm (16:00h) on the first day of the period you have booked.

Departing – departures must be made no later than 10.30am (10:30h) on the last day of the period you have booked. (This is to give us time to clean and check the property, ready for the next guests.)

Services – Gas, for running hot water and central heating, is included in the hire charge. Electricity, for all other uses, i.e. lighting, cooking etc, is also included.

Occupancy – the number of persons occupying the property at any time must not exceed the number declared when booking nor exceed the maximum number stated on the website for the property. The maximum stay of persons in Coorie Braw Cottage is 5 inclusive of a baby/infant using the travel cot. Owners have the right to refuse entry to the property if this is not observed. Similarly, they reserve the right to refuse or curtail a booking where it transpires that information has been withheld from us, such as the actual number in or composition of the party. Coorie Braw Cottage is not suitable for parties or gatherings.  The cottage is not suitable for hen parties or stag parties.

Pets – you must declare your intention to bring animals to Firthview House/Coorie Braw Cottage when you book. You will then receive electronic confirmation that your request has been accepted. Unless otherwise agreed, pet stays will incur an additional charge £25.00 Assistance dogs are of course exempt from additional charges. In the interest of visitors’ safety and as a result of government legislation, the Owners are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro, Doga Argentino or cross breeds of the aforementioned even where the dog is muzzled as required by law.

Cleaning – Coorie Braw Cottage will be fully cleaned prior to the start of your holiday. We ask that you keep the property in a reasonable condition during your stay and tidy all rooms before you leave. Any used kitchen equipment should be thoroughly washed and dried.

Access – Owners are entitled to access the property during your stay for essential maintenance.

Smoking Indoors: You must not smoke in any of part of Coorie Braw Cottage or interfere with our smoke alarms. 

Smoking Outside: Smoking is not permissible in the hot tub, but is permissible in other outdoor areas of the property.

Quiet Hours – Please be thoughtful of our neighbours and keep noise levels to a minimum between 11pm and 10am.

Hot Tub – Please ensure you have read the hot tub terms of usage and been shown how to use it before you take your first dip. 

Car Parking – Please note that there are some car park spaces available to the front right of the property (as you look out from Firthview House). If these spaces are full, please use the street parking.  The Owners are not liable for any damage to your vehicle or person in the car park or street.

Damage – You must take all reasonable precautions to avoid damage or interference with any items belonging to the property. Guests are requested to bring any damage to our immediate attention. Malicious, wilful, or negligent damage or interference to the property will be regarded as a breach of these bookings terms and conditions and we will terminate your booking. We will attempt to contact you after your stay to discuss any damage. At our sole discretion, we will recover the costs for any repair, replacement or specialist cleaning we incur if you damage the property. The costs we incur if you cause damage in the property include costs for specialist cleaning, repair or replacement of damage by you to our property and the cost of the property for any period it is unusable. We may also instruct a third party to recover these costs on our behalf. If you request it, we will send a breakdown of these costs to the address used for the booking.

Unreasonable Behaviour – If, in the opinion of the Owners, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the Owners may repossess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.

Liability – We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us the amount reasonably required to make good or remedy any such damage or loss.

Loss and Damage – The Owners cannot be held responsible in any way for loss of or damage to, contents, furniture, fittings or any personal belongings including parked cars. The Owners cannot be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out personal insurance.

Keys – If you lose your keys during your stay, then a replacement set can be made available for you. You will be liable for the cost of the new set being cut.

Data and Internet – Coorie Braw Holiday Lettings cannot assume any responsibility for any damage to your laptop/electronic devices, the data contained on it, or the security of any data transmitted over the Internet. It is the sole responsibility of guests to protect their electronic devices from viruses, loss of data and/or unauthorised access. We are unable to guarantee that the speed of the internet service provided in a property or that it will not be subject to technical difficulties.

Complaints – all descriptions of the properties and facilities are made in good faith. If you have any cause for complaint, please inform us immediately to allow us to rectify the situation.

Lost Property – Coorie Braw Holiday Lettings, regret that we cannot accept responsibility for any property left behind. Owners will make every effort to locate anything you think you have left behind and return it to you.

Accuracy – every effort is made to ensure the accuracy of all the information we give you, whether on the website or in print. We try to help you enjoy your stay at Coorie Braw Holiday Lettings by telling you about things we think you will enjoy doing or seeing; or information we think you will find useful in some way. Unfortunately, we cannot guarantee the accuracy of this information, particularly regarding public transport/other travel arrangements, (such things may change at short notice). If any item is of particular importance to you, please call us to check the information before booking your holiday.

Travel Insurance – your belongings and anything you bring with you are not covered by the Owners’ insurance, so we suggest you make sure you have adequate travel insurance.

Please call us or email us at info@cooriebraw.co.uk if anything is unclear, and we will endeavour to help. We look forward to welcoming you to Coorie Braw Holiday Lettings and hope you have a lovely, enjoyable holiday.

Rae and Justin 🙂